new patient phone call orthodontics

The Audition Series – Installment Two

April 15, 2015
Amy Stafford

The New Patient Phone Call: Script for Success You never get a second chance to make a first impression, and the new patient phone call is often the first interaction a prospective patient or parent will have with your practice. Make…

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orthodontic consulting

The Audition Series – Installment One

March 27, 2015
Amy Stafford

The Treatment Coordinator: 21 Tips to Stage Your Success At Ortho Infusion, we recently performed our routine secret new patient calls. These calls evaluate team members on the effectiveness of the new patient call experience. I’m always amazed at how…

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mamma mia

Mamma Mia! Winning the Game of Mom

August 20, 2014
Amy Stafford

“Grow back down!” That was the advice mom, Donna, heard from her friends when told she had changed and moved on in the hit show, Mamma Mia. How many times are moms sitting in your office with their kids wondering…

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curtain-call

Curtain Call! Leave Them Dancing In The Aisles With Amazing Customer Service

May 11, 2014
Amy Stafford

Curtain Call! The best Broadway shows end with an amazing cast smiling and waving, maybe even tap-dancing as they exit stage right. What a lovely final image! Admit it, you go home humming the songs, and you can’t get scenes…

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defying-gravity

Defying Gravity

February 6, 2014
Amy Stafford

We all need direction. Just ask Dorothy. One bad day, and she wound up in crazy land with a witch hot on the heels of her ruby red slippers. Let’s face it, we all have days when we feel like…

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you-have-to-believe-we-are-magic

You Have To Believe We Are Magic

September 20, 2013
Amy Stafford

I recently read on The Huffington Post, “ The ’80s was a decade where big hair, big parties and the brat pack ruled Hollywood. Tom Cruise hadn’t even heard of scientology, Julia Roberts still wore her hair curly and Meryl…

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Roeder Rookie Logo

Ease on Down the Road

June 16, 2011
Amy Stafford

Recently the Ortho Infusion team set out on a road trip to Asheville, NC to spend time with Dr. Jeff Roeder and the amazing team of Roeder Orthodontics. OI began collaborating with Dr. Roeder earlier this year to design and…

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