New Patient Process Training
This comprehensive 2-3 day training schedule is customized to fit each individual practice, and covers everything from creating a lasting first impression on the new patient phone call, to working the wow factor with a flawless exam and perfecting pending follow-up. The job descriptions and responsibilities of all staff involved with this process will be analyzed. Time management, team-support, trust-building verbal skills, adequate patient and parent education, marketing and presentation materials,and financial closing techniques will be emphasized.
Clinical Coaching
Indirect Bonding Chairside Technique
Excel in bonding technique and efficiency with accurate bracket position and bonding technique. We focus on getting you the right tools, materials, products and protocols to achieve chairside success when transitioning from direct bonding to indirect
Practice Enhancement
Define areas of your practice that need improvement and build team support to meet your goals and expectations. Motivate and boost morale for better practice performance.
Communications Coaching
Internal and External Forms and Letters
We will create forms and letters that are consistent and efficient, from your dentist letters, patient letters, office staff meeting agendas, morning and afternoon meeting agendas, tracking and follow-up forms.
Scripting
Proper and consistent scripting unifies your team, and reinforces the professional image you want to project to your patients. From New Patient Call scripts, the New Patient Tour, Home Care Instructions, proper phrasing, impact words and Retainer Wear instructions, the Ortho Infusion Team will script your day so that each patient experiences the red-carpet treatment at each visit!
Presentation Techniques
Wow your audience with good information, an upbeat style, and push those nerves to the side! We can help fine-tune your next speech for any engagement from a lunch and learn to annual meeting presentation.
Staff Empowerment
Keep your dream-team happy and appreciative by simple rewards and incentives.